THESE TERMS OF SERVICE ("TERMS OF SERVICE") STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF TEESUPPORT'S COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH TEESUPPORT. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS.
"You" means you individually, any person, including any employer that you are acting on behalf of.
"TeeSupport" is the service mark of TeeSupport.com. All references to TeeSupport refer to TeeSupport.com.
"Subscription Based Plans" are tenured Subscription plans offered by TeeSupport that are active for a specified period and will also include incident based plans such as "Solo Plan" or the like.
All references to "Services" refer to any TeeSupport service plan that you enter into with TeeSupport through use of the TeeSupport web portal located at www.teesupport.com (the "TeeSupport Portal"). These Terms of Service govern all plans available through the TeeSupport Portal, and any use of the TeeSupport Portal. In the event of any conflict these Terms of Service control any Plan Order form that you submit requesting Services ("Plan Order").
"Materials" means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the TeeSupport Portal are the proprietary and copyrighted work of TeeSupport and/or its suppliers. The definition of other TeeSupport owned, operated, licensed or controlled site.
"Software" means a computer program of any kind, whether owned by TeeSupport or a third party, whether delivered via download, CD, other media, or other delivery method, including remote tool and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both TeeSupport Software and Third Party Software.
You may order Services by submitting Plan Orders through the TeeSupport Portal. Once TeeSupport accepts the Plan Order submitted by you, then you will receive an email from TeeSupport at the email address that you provide or have provided to TeeSupport as part of the Registration Process for the Services. Upon acceptance by TeeSupport of a Plan Order, you will have access to your paid Service Plan and free software license.
Subject to the Terms of Service, and other terms specific to each Service Plan, TeeSupport will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, TeeSupport will attempt problem diagnosis and a solution over the Internet, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be essential software from the remote session; however, there may be some essential software installed on your computer to help you keep away from the specific problem and a text file placed on your computer to explain the work that was done on your computer. If such software is installed and/or a text file is placed on your computer, you have the option to either keep the application/file or to delete it from your computer. All undertakings under Service Plans are subject to TeeSupport's Limited Warranty, which is set forth below.
If you initially sign up for a Per Incident, Monthly or Yearly account, you need to pay before your service is delivered. For Per Incident account owner, your payment will be one time only. For monthly or yearly account owner, if you don't cancel that account within the subscription period, you will be billed monthly or yearly starting when your account was initially created.
You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
Credit Card Billing. A valid credit card is required for paying accounts. You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize TeeSupport to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize TeeSupport and/or any other company who bills products or services, or acts as billing agent for TeeSupport to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide TeeSupport with updated credit card information upon TeeSupport’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither TeeSupport nor any TeeSupport affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at TeeSupport’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the Terms of Service established by the credit or debit card issuer.
1. You are solely responsible for properly canceling your account. An email, live chat or phone request to cancel your account is not considered cancellation. You can cancel your account at any time in your PayPal account. Follow the official instructions to cancel the Service in your PayPal account.
2. If you cancel the Service before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be charged again.
3. TeeSupport, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other TeeSupport service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all information in your Account. TeeSupport reserves the right to refuse service to anyone for any reason at any time.
1. TeeSupport reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice.
2. Prices of all Services, including but not limited to monthly subscription plan fees to the Services, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the TeeSupport website (www.TeeSupport.com) or the Service itself.
3. TeeSupport shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Services.
You understand that TeeSupport subscription will renew at end of your subscription cycle unless explicitly stated otherwise.
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with TeeSupport.
1. All TeeSupport services come with a money-back guarantee. For Per Incident (One time) plan, in case that our experts couldn't resolve your computer problem or our repair didn't work, contact TeeSupport back within 7 days of service delivery so we can either try to resolve your computer problem again at no cost to you or provide you a full refund for the purchase price. (Note: Tee Support 7-Day satisfaction guarantee only refers to the same issue, for example, the same virus or the same other PC problem that you claimed and requested while you ordered this Per Incident service. Otherwise, a new signup for our service to resolve your new or different PC issue is requested.)
2. For 7-day trial users, if you cancel your paid account before you are billed 7 days after your original signup then you won’t be charged. Refunds can not be issued after your initial 7 day trial and we don’t prorate for partial months or years. Once you cancel you won’t be charged again, but you are responsible for whatever charges have already been incurred for the current billing period.
TeeSupport is not associated, affiliated, consorted, connected with any type of software or service identified as rogues or similar to disrupt a user's computer experience. TeeSupport doesn't promote or sell any software to its subscribers in any way. TeeSupport experts may need to install certain tools to fix or repair your computer properly, these tools will be completely uninstalled and none will be left once the problem has been solved.
The site, and all content provided on or through the site, are provided on an "as is" and "as available" basis, except where expressly provided otherwise. Tee Support expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the site and all content provided on or through the site. Tee Support makes no representation or warranty as to: (a) the site or content meeting your expectations; (b) the site will be available on a continuous, secure or error-free basis; (c) the quality of any content purchased or obtained by you on or through the site will meet your expectations; or (d) all other trademarks, company names, product names and brand names are the property of their respective owners, and TeeSupport disclaims any ownership in such third-party marks. TeeSupport bears no affiliation to any third party referenced on this site, unless such relationship is expressly specified herein. For permitted use and specific warranties, please contact the relevant third party/(ies).
This site and/or its content may not be extracted; published; disseminated; or reproduced in material form; and/or may not be incorporated into any contract and does not constitute a contract or a commitment to any specific terms, without the express written permission of TeeSupport. TeeSupport reserves the right to make ongoing changes or updates to, and monitor the use of, the site and content provided on or through the site at any time without notice.
TeeSupport collects your Personal Information only where it is required in order to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services. TeeSupport does not intentionally collective “sensitive personal information,” which induces, for example, Personal Information specifying medical or health conditions, racial or ethnic origin, or trade union membership.
TeeSupport collects your Personal Information at a variety of points, including when you visit the Web Site, subscribe a service letter, place an order, (which may require you to provide Personal Information, including a credit card number, to our payment provider PayPal), request services or take part in other activities on our Web Site. When you register or subscribe our service letter, you will be provided with an option to opt-out of receiving promotional information on our products and services. Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
TeeSupport is committed to protecting your privacy. TeeSupport will not, under any circumstances, rent or sell your Personal Information, nor does TeeSupport trade or exchange mailing lists with any other organization. TeeSupport may disclose your Personal Information, or other information that we receive in the course of our interactions with you, when we believe that disclosure is (a) required by law, (b) necessary to protect the rights, property or safety of TeeSupport or its employees, its customers, or others, and/or (c) is necessary to comply with a lawful request, court order, or legal process served on TeeSupport. If you choose to contact TeeSupport via online chat, there will be no information stored by TeeSupport. However, you may be asked to provide an email address and a valid username to get properly supported.
TeeSupport uses "cookies" to collect non-Personal Information that enables us to better understand and improve the usability, performance and effectiveness of TeeSupport's Web Site, and for reporting purposes to track sales. TeeSupport also uses a third-party affiliate platform CJ.com (http://www.cj.com/privacy_web_user.html）to track affiliate sales. The information that CJ.com collects and provides to TeeSupport is not personally identifiable and contains no Personal Information. Cookies are unique text files sent to your browser and stored on your computer. We do not store any Personal Information with these cookies. If you do not want TeeSupport to attach cookies to your browser, you can set your browser options to reject cookies or notify you when the Web Site tries to put a cookie in your browser software.
Unless otherwise specified, the Services, Materials and Software are for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.
As a condition of your use of the TeeSupport Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Service. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any TeeSupport server, or the network(s) connected to any TeeSupport server, or interfere with any other party's use and enjoyment of any of the TeeSupport Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any TeeSupport Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any TeeSupport server or to any of the TeeSupport Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any TeeSupport Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.
FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION: Though TeeSupport has no limits on the amount of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber's use of the support services for the subscription based plans are subject to TeeSupport's "fair use" policy. Under this policy, if at any time, in TeeSupport's sole discretion, a subscription based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then TeeSupport reserves the right to suspend or terminate Subscriber's Subscription Services. In addition, TeeSupport reserves the right to suspend or terminate any Subscription Services of any Subscriber that TeeSupport, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to TeeSupport; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.
You may not create hyperlinks to any portion of the TeeSupport Portal, nor any Materials or Software posted therein.
You agree to indemnify, defend, and hold TeeSupport, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys' fees, resulting from your violation of these Terms of Service, misuse or abuse of a Service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. You will cooperate as fully as reasonably required in TeeSupport's defense of any claim. TeeSupport reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of TeeSupport. You agree immediately to notify TeeSupport of any unauthorized use of your account or any other breach of security known to you.
As permitted through a Service, you may use Materials and Software published on the TeeSupport Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.
Any other use of the TeeSupport Portal, Services, Materials or Software, other than as explicitly permitted by TeeSupport is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to TeeSupport and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.
In connection with obtaining Services, you agree that you will:
You hereby acknowledge that circumstances outside of TeeSupport's reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in TeeSupport's ability to schedule a support session. You hereby release TeeSupport from any and all liability, and agree that TeeSupport shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.
TeeSupport or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.
"Services" shall not include the following:
For your convenience, TeeSupport may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms of Service.
the more stringent of (a) the terms of the end user license agreement ("EULA"), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms of Service.
The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
No logo, graphic, sound or image from any TeeSupport Web site may be copied or retransmitted unless expressly permitted by TeeSupport.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.
In connection with our Service, we may provide to you, the use of certain software which is owned by TeeSupport or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.
The Software may be accompanied by a EULA from TeeSupport or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the Terms of Service of the EULA.
With regard to any Software made available to you by TeeSupport through the TeeSupport Portal for which your acceptance of a separate license agreement is not required ("TeeSupport Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by TeeSupport to use the TeeSupport Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the TeeSupport Software. You agree that the TeeSupport Software is the confidential and proprietary information of TeeSupport or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the TeeSupport Software, or otherwise reduce the TeeSupport Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the TeeSupport Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the TeeSupport Software. You acknowledge that this license is not a sale of intellectual property and that TeeSupport or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the TeeSupport Software and related documentation, as well as any corrections, updates and upgrades.
As part of the Services, TeeSupport may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the Terms of Service set forth by such owners or licensees before installing Third Party Software, whether TeeSupport assists you in the acquisition, installation, and/or use of Third Party Software. TeeSupport has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.?
Your license to the TeeSupport Software shall remain in full force and effect unless and until terminated by TeeSupport, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms of Service. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the TeeSupport Software and immediately delete the TeeSupport Software from your computer.
To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the Terms of Service under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.
As part of the Services, TeeSupport may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that TeeSupport may elect to make available from time to time. Violation of such third party provider's terms of service may, in TeeSupport's sole discretion, result in the termination of your customer account and use of service.
Except for the limited warranty provided herein and to the maximum extent permitted by applicable law, or as expressly set out in these terms:
TeeSupport AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. TeeSupport AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. TEESUPPORT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.
IN NO EVENT SHALL TEESUPPORT AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.
Notwithstanding anything to the contrary in no event shall TeeSupport be liable to you in excess of the amounts actually paid by you to TeeSupport under the Plan Order that is the subject of the dispute.
Any cause of action by you must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.
TeeSupport at its sole discretion may terminate or suspend your Service immediately without notice if, in the sole discretion of TeeSupport: (a) you are in breach of any of the Terms of Service (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, TeeSupport's network, or the use and enjoyment of TeeSupport's other users; (c) TeeSupport receives an order from a court to terminate the Service you are availing ; (d) if TeeSupport for any reason ceases to offer the Service; (e) if you are no longer a TeeSupport customer, or (f) TeeSupport determines that you are abusing the Service. TeeSupport, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.
If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. TeeSupport's failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.
The TeeSupport Portal is available internationally and may contain references to TeeSupport products, services, and programs that are not available in a viewer's country. These references do not imply that TeeSupport intends to make such products, services, or programs available in such country.
TeeSupport reserves the right to amend the Terms and Condition, and the TeeSupport Portal at any time by (a) posting a revised version of the Terms of Service on the TeeSupport Portal, or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to TeeSupport in connection with registration. You are responsible for regularly reviewing the TeeSupport website to be notified of any amendments to the Terms of Service. Your use of the TeeSupport Portal, or the Services after an amendment to the Terms of Service shall be deemed acceptance by you of the amended Terms of Service.
This Agreement and the rights and obligations of the parties under this Agreement and any disputes arising out of or in connection with this Agreement shall be governed in all respects by the laws of the United States of America without regard to conflicts of laws principles that would require the application of the laws of any other jurisdiction.