Tee Support Frequently Asked Questions

Are your services 100% guaranteed to work?

Yes, you don't have any risk to use our services. All of the service plans are guaranteed by our no-risk money back policy.

How to contact Tee Support for help?

First, sign up your Tee Support account and then download and install Tee Support Client on your computer; secondarily use the client to contact our online experts. Tee Support client is very simple to use and works as much as the major IM tools, like AIM, Yahoo Messenger, MSN.

Do I need to register before I can purchase any plan?

Yes, it is required to register an account before you purchase any service from us. You can register a new account on Tee Support Client or at the sign up webpage.

What is Unlimited Live Support?

As a subscriber, you can request unlimited number of live tech helps during your subscription for any product, any problem and any time.

Do I need to register before I can purchase any plan?

Yes, it is required to register an account before you purchase any service from us. You can register an account at Tee Support Client's welcome screen or on the sign up webpage.

Is it a Pay-as-You-Go service?

Yes, it is. No long-term contracts or fees. If you cancel, you'll be billed for the current billing cycle and that's it. PS. For schools and other educational institutions we offer a 10% discount on all subscription plans. Please contact us with relevant credentials.

Can I change plans at any time?

Yes, please submit a support request or speak with one of our customer service representative at least 15 days prior to your current subscription end date to upgrade or downgrade your service plan.

Besides the uninstall service, does Tee Support also provide other tech services?

For this moment, we are only providing the uninstall service. However, there will be more services provided in the coming months (Year 2010), such as Software Install/Uninstall, PC Tune-up/Repair/Green PC Service, Spyware and Virus Removal Service, and other popular services requested most by Tee Support paid subscribers. Yes, we are now providing all listed services for all of our subscribers, such as Program Install/Uninstall, PC Tune-up/Repair/Green PC Service, Spyware and Virus Removal Service. Tee Support subscribers do not need to pay additional fees for the newly-added services.

Are you 24x7 available?

Yes, all our service centers work 24 hours a day, 7 days a week. You can contact us anytime for instant solutions to your computer tech requirements. We will take you through each and every step of resolving your computer problems anytime day or night.